An error has occurred when opening the program

[dpolly]

Hello, 

I have Chief X13 installed and when its launched I get a error message and attached the error log but after I click ok the program opens and seems to work fine but I would like to get this error message to go away.

 

I have full rights to

C:\ProgramData\Chief Architect Premiere X13

AppData\Roaming\Chief Architect Inc

 

Anything else I should be doing? the program was installed on a New Dell Windows 10 Laptop computer under the local Administrator then sysprepped .

Chief Error.txt

[DBCooper]

Sounds like a tech support issue.

 

[Kbird1]

4 hours ago, dpolly said:

New Dell Windows 10 Laptop computer under the local Administrator then sysprepped

 

Talk to tech Support , but my guess is it is related to the sysprepping..... as it appears you have a GPU mismatch?

 

9/8/2022 7:38:22 AM    139.224259    Setting up menu ID: NoWindowsMenuBar
9/8/2022 7:38:22 AM    139.224988    Initializing recent files
9/8/2022 7:38:22 AM    139.243308    Finished setting up menus
9/8/2022 7:38:22 AM    139.257228    Setting up menu ID: NoWindowsMenuBar
9/8/2022 7:38:22 AM    139.258157    Finished setting up menus
9/8/2022 7:38:22 AM    139.494837    Primary display device vendor does not match GPU Vendor.  Searching for adapters with matching vendors.
9/8/2022 7:38:26 AM    143.290714    Loaded template 9/8/2022 7:38:26 AM    143.291354    C:/Users/shsmap/Documents/Chief Architect Premier X13 Data/Templates/Residential Template.plan9/8/2022 7:38:26 AM    143.291796    
9/8/2022 7:38:27 AM    143.888456    Initializing library browser
9/8/2022 7:38:27 AM    143.931646    Setting up menu ID: PlanMenuBar
9/8/2022 7:38:27 AM    143.933000    Finished setting up menus
9/8/2022 7:38:28 AM    145.421504    C:\p4sync\dev\Releases\23\chief\CACommon\Thread\ThreadManager.cpp(261): Error #272032711
"An error occurred. Report this issue with steps to reproduce."
9/8/2022 7:38:28 AM
Build: 23.4.1.8x649/8/2022 7:38:28 AM    145.422685