Does anyone know why this happens? The 360 panorama is no longer tilting nor shifting when the phone tilts

[DIMENSION]

When I upload a 360 panoramic to my chief architect account and then I share the media via a link and then I click on the link I should be to be able to open and maximize the screen and tilt the 360 up and down and if I wanted to and turn the phone and view in order to put the goggles on it now does not work. 

[parkwest]

Did you turn gyro on?

[dshall]

  On 4/13/2019 at 6:09 PM, DIMENSION said:

When I upload a 360 panoramic to my chief architect account and then I share the media via a link and then I click on the link I should be to be able to open and maximize the screen and tilt the 360 up and down and if I wanted to and turn the phone and view in order to put the goggles on it now does not work. 

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About a week ago I discovered the 360 pano and it was awesome.  Now.....  not so good,  portrait mode good,  landscape bad.

 

spoke with Nigel and he said the pano not supported on mobile devices.  I have not followed up yet and I am confused as to the point of the 360 now.

 

He suggested I use the cli3nt viewer.  I’m confused.

[DIMENSION]

  On 4/13/2019 at 10:28 PM, parkwest said:

Did you turn gyro on?

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Yes, but that's in the 3D viewer for the app. what about in the web browser when I send a customer the share link like this?

https://accounts.chiefarchitect.com/360/view?share=755401755587552

 

 

[DIMENSION]

  On 4/13/2019 at 10:42 PM, dshall said:

 

About a week ago I discovered the 360 pano and it was awesome.  Now.....  not so good,  portrait mode good,  landscape bad.

 

spoke with Nigel and he said the pano not supported on mobile devices.  I have not followed up yet and I am confused as to the point of the 360 now.

 

He suggested I use the cli3nt viewer.  I’m confused.

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ok I think I understand although it seems odd though because it did in fact work on my iPhone and tablet and my guys iPhones as well when i sent them the link without having to make them download the 3d viewer app. 

[Electromen]

Fixed On the iPhone

> Settings > Safari > Motion & Orientation Access > Turn it ON

[dshall]

  On 4/14/2019 at 2:04 PM, Electromen said:

Fixed On the iPhone

> Settings > Safari > Motion & Orientation Access > Turn it ON

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Another reason to stay abreast of what is going on in this  forum.

 

Thank you thank you thank you Greg......  you made my day!!!

[dshall]

BTW,  fixed on iPad too.

 

thanks again Greg!

[Electromen]

  On 4/16/2019 at 5:52 PM, dshall said:

BTW,  fixed on iPad too.

 

thanks again Greg!

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Glad I could help

[DIMENSION]

  On 4/14/2019 at 2:04 PM, Electromen said:

Fixed On the iPhone

> Settings > Safari > Motion & Orientation Access > Turn it ON

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Thank you so much this was so helpful!