Does anyone know why this happens? The 360 panorama is no longer tilting nor shifting when the phone tilts

[DIMENSION]

When I upload a 360 panoramic to my chief architect account and then I share the media via a link and then I click on the link I should be to be able to open and maximize the screen and tilt the 360 up and down and if I wanted to and turn the phone and view in order to put the goggles on it now does not work. 

[parkwest]

Did you turn gyro on?

[dshall]

4 hours ago, DIMENSION said:

When I upload a 360 panoramic to my chief architect account and then I share the media via a link and then I click on the link I should be to be able to open and maximize the screen and tilt the 360 up and down and if I wanted to and turn the phone and view in order to put the goggles on it now does not work. 

 

About a week ago I discovered the 360 pano and it was awesome.  Now.....  not so good,  portrait mode good,  landscape bad.

 

spoke with Nigel and he said the pano not supported on mobile devices.  I have not followed up yet and I am confused as to the point of the 360 now.

 

He suggested I use the cli3nt viewer.  I’m confused.

[DIMENSION]

14 hours ago, parkwest said:

Did you turn gyro on?

Yes, but that's in the 3D viewer for the app. what about in the web browser when I send a customer the share link like this?

https://accounts.chiefarchitect.com/360/view?share=755401755587552

 

 

[DIMENSION]

14 hours ago, dshall said:

 

About a week ago I discovered the 360 pano and it was awesome.  Now.....  not so good,  portrait mode good,  landscape bad.

 

spoke with Nigel and he said the pano not supported on mobile devices.  I have not followed up yet and I am confused as to the point of the 360 now.

 

He suggested I use the cli3nt viewer.  I’m confused.

ok I think I understand although it seems odd though because it did in fact work on my iPhone and tablet and my guys iPhones as well when i sent them the link without having to make them download the 3d viewer app. 

[Electromen]

Fixed On the iPhone

> Settings > Safari > Motion & Orientation Access > Turn it ON

[dshall]

On 4/14/2019 at 7:04 AM, Electromen said:

Fixed On the iPhone

> Settings > Safari > Motion & Orientation Access > Turn it ON

 

Another reason to stay abreast of what is going on in this  forum.

 

Thank you thank you thank you Greg......  you made my day!!!

[dshall]

BTW,  fixed on iPad too.

 

thanks again Greg!

[Electromen]

3 hours ago, dshall said:

BTW,  fixed on iPad too.

 

thanks again Greg!

Glad I could help

[DIMENSION]

On 4/14/2019 at 10:04 AM, Electromen said:

Fixed On the iPhone

> Settings > Safari > Motion & Orientation Access > Turn it ON

Thank you so much this was so helpful!