tommy1

Arial.

Well, tech support got her going. They finally had to drag my file from the email to her desktop. Then she could open it in X11.

Thanks for the replies. I'm waiting to hear what tech support told her. I'll pass this information on.

I've sent 20MB files with Gmail a lot with no problems.

2 minutes ago, Kbird1 said:

 

Gmail now adds the File as a link to Google Drive now if it is too big, ( most email service allow 25mb though ) it's similar to Apple's Email attachments going to their iCloud.

 

File is under 4MBs. Compressed to a zip file is only 479KBs. 

21 minutes ago, rlackore said:

I don't know if Chrome and Gmail looks/works differently on a Mac, but on Windows you don't need to right-click the attachment, simply mouse-over the attachment and select either Download or Save to Drive:

I get what you show on the left by moving my mouse over it. She's not getting that. She's using a Mac. This should be real easy...don't understand.

11 minutes ago, Joe_Carrick said:

Did you email the "plan file" or a "link" ?

It sounds like you did the later.

 

I emailed it as an attachment, not a link. I've never had this problem before...neither has she. I sent her both, a .plan file and a zip file. For some reason, she can't "save" the attachment.

Just now, Joe_Carrick said:

If you emailed the file then she just needs to right click on the attachment at the bottom of the email and "Save As".

She says that when she right clicks, she can "save link". Don't think that's the same however I've never used that option.

8 hours ago, Joe_Carrick said:

It could be that she's just clicking on the plan to open it.  If that's the case her system may be trying to open it using X10.

Ask her to first start Chief X11 and then open the plan from there.  Sometimes when someone installs a new version they forget to set the file associations properly.

I think that's pretty much the problem. She can't find a way to save the attachment to her computer. It looks like the only thing she can do is click on the attachment and it's trying to open it with X10. She needs to be able to save the attachment.

I think her problem is that Gmail is not letting her save the attachment. When she tries to save it, she's getting the error and it's saying she's using X10. When I'm on my gmail account, I can move my mouse over the attachment and it gives me the option to open or save. She says she's not getting that either. She can't open a plan file sent directly or zipped. She's calling tech support when they open.

Waiting for her to send me the plan but the plan I sent is opening fine for me.

I'm going to ask her to send me the plan I sent her and see if I can open it.

Her friend is me, Tommy Blair. I'm not on the beta version meaning I don't have it (didn't know beta was in process). She sent me a plan to rework some walls and I sent it back. I told her tonight to try and shut down the computer and reboot to see if that helps. From what she says here, she apparently has the latest version (update) I guess. The main thing that came to mind with her getting a message that my version is a newer version would be that she hasn't done that latest update. I have worked on her plans sent to me in the past and have sent them back to her and she has been able to open them with no issues. I told her that if rebooting her computer doesn't work and she has the latest update that she needs to contact tech support.

I have been helping her for several years.

Can you open a plan that works fine? If so, you can edit that plan and save it as your profile plan. Then you can go into preferences and make that your profile plan when you "open new plan". You could also open your profile plan with normally will be in your My Documents folder under you Premier X3 folder in templates. It sounds like you need to fix or change your profile plan when opening a new plan. I would have to see what's going on by looking at your computer. I could help you online if you like. If interested, call me at 832-754-6160. 

Check your floor heights. Under foundation defaults, I believe you can turn that off.

Talk to some contractors in your area.

Try the cabinet tool or manufacturer libraries that you download from Chief's website.

Very easy to create using the molding profile of the crown mold then simply add to it.

Do you mean the background?

Using the scale macro in plan view is what I do. However as Glenn mentioned, it will probably be off a little due to the resolution of the monitor but it will give you a very good idea if everything will be legible when printing. 

Lisa, I could probably help you with this but not on this forum. I would rather show you online using Skype if you have it. Feel free to call me if you wish. 832-754-6160 (cell). BTW, I wouldn't charge for this.

If you want me to tell you how to use it, call me 832-754-6160. It's easier to explain over the phone or online than for me to type it all out here.

I personally haven't used that feature in years for there is always a lot of clean up. I'll generally trace the DWG. Chief's walls will follow the lines if you use the AltQ correctly.

Are you talking about importing a PDF or a DWG? Either way yes. Yes you could trace either one.

16 hours ago, Renerabbitt said:

Very cool idea!

 

This is the best method for most pools IMO:

4 walls can get you a square /round pool that can be moved/filled/ has molding profiles/has wall coverings/shows water...easy to control, manipulate and move around, looks great in 3d