Richard_J

v X5 problems

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First I want to say that I am unhappy that each time I call for user support and identify that I am using X5 your system hangs up on me.  Very professional of you.  Second, Molly was kind enough to answer a few questions that determined that I need to uninstall and reinstall my X5 to solve a problem.  I want to thank her for her efforts.  Third, I am not current with my SSA, but I do use X5 for my business.  How do I uninstall and then reinstall X5 if I am not current with SSA?

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Don't forget all the updates if needed also.

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Richard,

 

Sorry for the trouble you are experiencing.  To reinstall your X5 you need to log into your Chief Architect account with your email address and password.  Once logged in, navigate to the Digital Locker to retrieve the software download and product key.  Here is a link to log in.  https://login.chiefarchitect.com/login

 

Thank you for the information about getting disconnected on the phone.  I am looking into the issue.

 

Kind regards,

 

Derek

Chief Architect Sales

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