Sending a .Layout to a Client - has missing information upon opening

[SEThomas]

Hi everyone,

 

I seem to be having some trouble with the way a layout displays when I send it to a client. My assumption is that when I send the layout, and plan file all items should appear on the layout upon opening. Please note, I do have imported files in the layout, but I ".zip" everything with the layout and plan in the same file, so all items are together. However, some items on the layout still do not appear, is there something I might be doing incorrectly or need to add/lock to the layout?

 

Many thanks! 

[Renerabbitt]

5 minutes ago, SEThomas said:

Hi everyone,

 

I seem to be having some trouble with the way a layout displays when I send it to a client. My assumption is that when I send the layout, and plan file all items should appear on the layout upon opening. Please note, I do have imported files in the layout, but I ".zip" everything with the layout and plan in the same file, so all items are together. However, some items on the layout still do not appear, is there something I might be doing incorrectly or need to add/lock to the layout?

 

Many thanks! 

Chief will search the local folder for all items. So long as all items are included and zipped to the same folder their should be nothing missing, unless you have not managed to include listed items. 
What specific "Type" of item is missing? 

Upload it here and we can take a look

[Dermot]

See if this article helps:

 

https://www.chiefarchitect.com/support/article/KB-00987/using-the-backup-entire-plan-project-tool-to-send-files-to-another-user.html