LeftRightDesign

Trying to resolve FTH issue

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Good morning -

 

In attempting to insert a 3DWarehouse object into HDPro 2020, I crashed the program several times in a row and triggered the FTH warning.  I was, incidentally, also getting regular crashes when I would try to save a file.  And by regular, I mean, daily,  I have not found a solution to that problem that doesn't go over my technical head, but for the FTH problem, I have made my way in the Registry Editor to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FTH\State, where I see the program listed.  I understand I am supposed to reset the value to 0, but when right-clicking on the Data column, I get this:

 

image.thumb.png.dfc3c1890aa04e74eb044b372539c64b.png

 

 

Can anyone tell me what, exactly, I am supposed to do from here?  Which value am I supposed to be resetting? (BTW,  I just spoke w/ tech support and they won't touch this because it's a Microsoft problem.)

 

 

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This one seems similar:

 

Or search FTH as there are others as well.

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Yes, I saw that.  It does say to just delete it, but elsewhere I was reading that I should reset that value to 0.  I just don't want to screw things up, so I'm not sure what to do.

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13 minutes ago, LeftRightDesign said:

HDPro 2020

 

 

You have found the forum for the Chief Architect branded products.
 
Home Designer users have their own forum, HomeTalk, where you will find suggestions based on your software.
 
https://hometalk.chiefarchitect.com/

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Yes, indeed I am on the wrong forum (altho I guess it doesn't hurt in that the resolution is probably the same), but I will repost.

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Close the program.

Open a command window (see video) and paste this string. Press Return to execute.

Reboot.

 

Rundll32.exe fthsvc.dll,FthSysprepSpecialize

 

 

Watch on YouTube: http://youtu.be/d-HlKJHu9u8?hd=1

 

 

 

 

 

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Thank you so much for this, solver.  I had done that already, but the string I copied and pasted in had an extra space in it so it didn't work.  I will reboot and retry the program.

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Have rebooted after executing the above command and everything appears to be working normally.  Thanks again, solver.

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