I am the IT Vendor for client running CA Premier X14.
The client is having significant issues with lag on draws & I have included their description below. I have not seen this issue on the level of hardware that we have with other design programs. I don't specialize in graphics applications but have supported systems running everything from autocad to SolidWorks.
Here is the clients input and below is the hardware/driver specs for the laptops. We have 2 staff running the same configuration and having the same issues.
When working in either Layout or Plan files everything runs very slow/lag. Mouse pointer skips over what I want to click on bc of the lag. when zooming in or out there is a lag and the CAD boxes flash with an X. I have minimal tabs open and only the necessary layers turned on.
Here is the hardware information
wIN 10 PRO - 64 / vERSION 21h2
os bUILD / 19044.1756
Experience / Windows Experience Pack 120.2212.4810.0
NVidia Quadro RTX 4000 w/Max-Q Design
Windows Driver Version 220.127.116.115
NVidia Version / 516.25
The client also provided a file with further details. Apologies if I am not following proper protocol on this as a 1st time poster. Client is losing massive production time with these issues.
Mike Fitzgerald - Mfitzgerald@RTFComputing.Com / 704-934-2580
Client contact / Adam Robinson / email@example.com / 704-449-0089
ABR SYSTEM INFORMATION.txt
Well, so far, I've had to go to a new video card and a solid state hard drive just to get X10 to work correctly. Now I'm wondering what the advantages are of 10 over 9. I talked to at tech last week about the huge size of the videos the that are created whenever you do a walk through (over 1GB). I was told that there's nothing you can do to reduce them other than upload to YouTube and send clients a link,. (However, I have found that you can convert them to mp4 and send them by email). Please tell me what I'm missing here about Chief X10.
I know this is a little off the wall but is anyone using Microsoft's "Expression Encoder 4"? This is a FREE Screen recorder and works well on my laptop. However, when I installed it on my Desktop, the MIC does is not recognized. What is odd is the Mic IS recognized and works Windows 10 Pro but not in the app. I have searched all of the web and cannot find a solution.
P.S. I know there are other products but I'm keen on getting this to work. Guess it's the challenge.
I am currently working on a video walkthrough tour of a four level building that has the Chief developers stumped as to why the camera will not consistently go up and down the four sets of stairs in my plan.
So I thought it might be a problem with my plan and while I am waiting for an answer back from Chief I have downloaded the X8 Modern Bungalow plan as used in training video #10033: https://video.chiefarchitect.com/?search=10033 and, sure enough,the same problems are occurring there. I was able to get the camera to climb the stairs as described in the video but no luck going down.
If there is anyone who has mastered this move, I would love to hear from you. Not too worried about the details as I know how to shoot a single level video, just need to get downstairs again.
Please see failed attempt in attached Plan.
X8 Modern Bungalow walkthrough test.zip