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katiebits

Importing background image and it rotates upside down

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First post, new user less than 12 mos experience with Chief Architect, using Premier X9

 

My custom background images are importing in upside down. 

 

If I choose to use Edit-Import Background the image imports upside down...every time. If I add it to my Chief Background Library, it adds normal and then when I go to my User Catalog and right click to add New-Background, choose the image and it also comes in upside down.

 

Any help would be great. 

 

UPDATE: After fooling around with this for an hour yesterday and an hour this morning, I finally thought to slightly reduce the size of the image and now it no longer rotates upside down.

I can't seem to delete the thread. 

 

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1 hour ago, katiebits said:

I can't seem to delete the thread. 

 

No need to delete, as this information you have posted because of your struggle is valuable to the development of the software and anyone else that may have this issue before chief finds a solution to the problem.  Thanks for posting.:)  Also if you run into this again feel free to send the image file to tech support so they can test and verify the issue.

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