I've been getting the following error message with increasing frequency:
"An internal rendering error has occurred and the program will terminate. Device removed."
It's generally happening in any kind of Camera mode, but occasionally occurs at random when opening an item, looking at an elevation, etc. Chief Architect support hasn't yet figured out a way to help - we've made sure to check for and disable any programs or processes that are known to conflict. I've also made sure that the graphics card is going to the right one for Chief. Onedrive is removed from the computer as well, and I've toggled through camera settings to see if there is any improvement made with shadows, bloom, etc.
I have two laptops (thinking perhaps it was a hardware issue on my first new one), and both, especially the newer one, meet or exceed all of the system requirements suggested. The newer one with a stronger graphics card has been behaving much better, but the error is still occurring at random.
Has anyone else experienced this and hopefully found a solution?
Everytime I start Chief Architect X9 and now X10 recently download I get this message.
Chief Architect Premier X9.exe - Bad Image
C:\Program Files\Chief Architect\Chief Architect Premier X9 (64 bit)\icuin51.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020.
I have tried reinstalling using the fix program icon and this seems to work but only temporarily. As soon as I reboot my computer this same error comes up again forcing me to once again start the reinstall.
Has this happened to anyone or does someone have some insight into why this is happening. I'm not a computer programmer to be able to do some advanced adjusting to my system...if it is indeed my system but hope to get some feedback.
Thanks in advance.
I just reinstalled my Chief x9 to my larger D drive because my C drive was in danger of filling up. I can open a drawing and do anything but when I try to close it, I get this error message: "Attempting to write the Master List File. Unable to write to the directory "C:\Users\alia\Documents\Chief Architect Premier X9 Data\". The file cannot be saved." I am confused because I installed everything on my D drive so why is it wanting to go to the C drive? And how do I fix it? Thanks!