Zorquan Posted November 28, 2017 Share Posted November 28, 2017 I'm an occasional user of the program and uninstalled some time back because I wasn't using it much. Trying to re-install now (on the same computer) and it's complaining because it still has the program as installed on "another" computer. I guess there's something I should have done when I uninstalled, but didn't. It's asking for an "Emergency License Transfer" password - apparently something with a dash in the middle - and I have no idea what this is or where to find it. Can somebody direct me? Is this available on my online account here somewhere? Thanks for any help. Link to comment Share on other sites More sharing options...
Kbird1 Posted November 28, 2017 Share Posted November 28, 2017 you are supposed to write it down when you install the program.... can you deactivate the license in your digital locker or not? If Not you will have to call Sales and see what they say or try the Online Chat button here: Numbers are at the bottom here https://www.chiefarchitect.com/support/ or https://www.chiefarchitect.com/company/contact.html Link to comment Share on other sites More sharing options...
Zorquan Posted November 28, 2017 Author Share Posted November 28, 2017 Thanks, all. Turns out I did write it down and had the info all along... just didn't know where to look. I'm installed and working now. I appreciate the quick responses. Link to comment Share on other sites More sharing options...
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