Dan_Park

It would be helpful to create a support ticket and add the plan where it does not work. That will help future users avoid the problem if it's something we can fix.

I find the Edge browser periodically fails to load pages to the current tab. Closing and reopening Edge seems to resolve the issue. Try Firefox or Chrome.

I've always referred to these unedged boards as flitches.

To be clear, it was me that suggested it might have something to do with macros.  According to Dan, its not the macros, its other text settings.  Anyway, just wanted to clarify so you didn't abandon your macros too quickly...it looks like those might not be the main issue with your labels.  It may just be the other settings Dan mentioned.

You were right the macros contribute to the slowness and are a significant portion of the slowness. I just pointed out two other settings that also contribute to the slowness that may or may not be required for the specific situation.

It does appear to be the room label text is causing the lag.

By just editing the room labels:

I notice improved  speed by un-checking CAD Style Font sizing.

Also improved speed by unchecking auto width and auto height.

It's difficult to tell without the plan but they look like they might be gutters.

Yesterday we completed a fail over system that should solve any outages we see in the future automatically.

We are continuing to develop more redundant fail safe systems in order to make Chief and our internet resources as reliable as possible.

Thank you for your patience.

Here is the file I altered.

ashok_mallya_residence_terrain_on_0.plan

Out of curiosity I cut the terrain from the first floor, created a new terrain perimeter on floor 0 and used paste hold position to paste the terrain on floor 0.

I then unchecked the automatic option for the terrain perimeter and set the value to 0.

Things worked much better after that. I'm not sure if I got all the features back where you want them but maybe that will help.

Jonny,

You are correct, you have room definition.

I took another look at the plan this morning. The rooms on the first floor control the way the hole is cut based on the exterior room, and room types. Certain room types should not cut terrain, like balconies.

If you make the first floor room that is open underneath a balcony it should not cut the terrain below.

However, we are seeing the terrain going inside the building where it should not and I can't find a specific problem with the plan that is causing this.

I get inconsistent results depending on the changes I make sometimes I can get it to work and sometimes it won't.

I also found that sometimes rebuilding the terrain even though it said it did not need rebuilding caused a change to the way the hole is cut. Something is not adding up for me.

Can you open a support incident on this? I would like the support team to take a look at the plan and see if we can track down the problem and file the appropriate reports.

https://support.chiefarchitect.com/home

Thanks,

When I see terrain hole problems it's usually room definition problems.

The best solution for these is to uncheck hide terrain.

Then select the exterior room and create a polyline.

Change the poly line to a terrain feature then open it up and click make hole.

Now you have ultimate control.

It appears you have some sort of anti virus protecting you.

Try changing the name to Chief Architect_Lite_Setup-12.2.1.exe

Indications of internal data suggest the sytem itself was functioning during the apparent outage but was busier than normal.

Our monitoring of these systems did not fail during this time frame.

Some users report no problems during this time frame.

Evidence suggests the issue might lie with internet hardware outside of our control.

We will continue to look into ways to mitigate this type of problem.

​

I created a dual boot prior to upgrading from Win 7 and it remained after installing 10. We also had a system with a third party bool manager and it upgraded without issues.

If upgrade the Win 7 your  XP should remain. Your Win 7 would be changed to Win 10.

Clearly the best advice is to back up everything prior to doing the upgrade.

If you have a different computer you might try downloading to a usb drive or dvd using the media creation tool?

If just found this article:

http://windows.microsoft.com/en-us/windows-10/upgrade-install-errors-windows-10

I'm not certain if it will help but it does list the problem I had.

You can get the update using the media creation tool:

http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Also if you are joined to a domain you won't get the update icon.

There is a windows troubleshooter listed on this page:

https://support.microsoft.com/en-us/kb/3081048

I ran it and it let me know very little.

I had a lot of trouble running the upgrade ending up with an error every time. It turned out the System Reserved partition was too small. I had to resize the partition using a third party tool (Microsoft in thier great wisdom does not let this partition be resized using the disk management tool).

I got the partition up from 31 mb to 94 mb and ran the upgrade. (I'm on ssd drives myself)

In the meantime some other helpful articles guided me into a state that rendered my Windows 7 unbootable so I ended up reinstalling Windows 7 and all the updates.

I'm finally back up in Winodws 10 and am liking it very much.

Individual purchasing of Libraries for various products is something we want to implement.

Unfortunately, we currently don't offer them except throught the SSA program on our Proffesional Product lines.

As an option, there is a rent to own program available:

http://www.chiefarchitect.com/products/premier/

You would have access to the libraries while renting.

I'm going to try getting Windows 10 installed and see if I can run down what's going on here.

You should also be aware of this little bit of hidden functionality:

http://windows.microsoft.com/en-us/windows-10/windows-update-delivery-optimization-faq

Windows update delivery is on by default and will use your internet bandwidth to deliver windows to other users on the internet.

Check the date on your computer.

We had a problem with our Authentication server today.

The problem is unrelated to the previous problems with the main chief site.

We first received a problem notification at 3pm at 4 the cloud service notified us the affected server was to be retired. We immediately made the decision to do a relaunch on new hardware which took us down for a few minutes.

We sincerely hope these server problems are behind us.

We will be working to continue to make our systems more reliable.

Nice document.

Can you put the macro in the window defaults?

If you check specify label in the defaults and add: %width%x%height%DH

Or some other macro...

Here is an interesting video demonstrating burn rates of I joist vs solid wood: