KirkClemons

Chief Architect
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Posts posted by KirkClemons

  1. that may have changed in X6/X7 , I run into issues with X5? working out of town with no internet and CA wouldn't open , back then you couldnt update etc online by phone either by logging into my account  , so I had to wait till I had inet access again log in and then I was ok again  , I called Support and I think they told me every 14 Days but perhaps it was 10 ? but at the time they couldn't help me at all either.

     

    EDIT   I guess it has Kirk just posted above me at the same time.....

     

    It's always been this way, but ideally, you would only see this if you were offline for more than 2 weeks. In this case a server issue caused multiple people to see a delay at the same time, but they were never truly offline, they just needed to wait longer to see Chief launch. However, the timeout is 5min. so understandably, most people assumed the program was locked up. So, in short, we do have a backup in place, it just takes the program 5min. until it will try the backup option.

     

    We'll be looking into this for future releases.

  2. The software checks for internet every launch. If no internet is available, it just launches in offline mode. It can do this for 14 consecutive days before you will need to reactivate online again.

     

    The issue that spurred all this is that our server encountered a problem on on part of the system. The software would still launch but it had to time out on the primary server before it attempted to access the secondary address.

     

    Yesterday, if you waited for that timeout the program would eventually launch.

     

    We are adjusting that timeout, and will come up with a plan to make that timeout less likely to be necessary in the future.

  3. Kirk, your effort at getting us a stainless steel material/texture kind of got lost in all the Corona discussion.  I really appreciate you attempting to do this for us and I am looking forward to trying it.

     

    Guilty as charged!

     

    yes, thanks Kirk!

     

    Thanks I appreciate it. Again, let me know what you might change about it or if it works so I can forward it to our content team. :)