Good Morning Chief users,
I am running into an issue with my pop up screens.
Computer spec attached with graphics card specs. My diagnosis of the monitors is that the laptop is running the intel graphics card and my extended monitor is using the Nvidia
Here is an example of the executed steps that cause the issue.
Open program from my Chief 12 shortcut on my desk top, if the program has been on my laptop screen it opens and runs fine.
If I move the program to my larger screen and work it will work properly sometimes. I then will close the program on that screen and exit the program.
I then re-open it from the Chief 12 short cut, it attempts to open on my large screen but will not completely open because of the Chief start up screen that pops up. I then have to close it through the task manager. If I open a plan that is saved on my smaller screen it bypasses the Chief start up and opens. Once I have it opened I can operate a little bit.
While in plan view I can double click on a cabinet to edit and it will lock up and not completely open. If I attempt to do a 3D view it will lock up. For the pop ups for editing I have been able to drag them to the smaller screen and it seems to work.
I have contacted Chief about this issue and their answer is that it is a program conflict and not their problem. I contacted Nvidia and they say it is also a conflict caused by Chief. MSI was also contacted and agreed with Nvidia.
Has anyone else experienced this issue? I shouldn't have to figure out work arounds to draw on a large screen. Any help appreciated.