to me, the SSA annual fee is just a discount for upgrade to the next Version.
my usage and actual need for SSA is 1 time in the last 2years.....making it a $1200 per issue, per case call, just to report on a bug for their software.
just curious, whats your usage of the SSA? are you submitting/requesting support 1 issue per week(52 technical issues / $600 per yr = $11.53 per case?)