SteveCanbury Posted February 25 Share Posted February 25 Is it because I'm on Home Designer Pro 2025 ? Link to comment Share on other sites More sharing options...
SteveCanbury Posted February 25 Author Share Posted February 25 Submitted to Support But I'm still curious if this is a local error, or something more widespread. Link to comment Share on other sites More sharing options...
DBCooper Posted February 25 Share Posted February 25 It might just mean that you are not currently signed in while in the program. Try going to "account" from the main program menu and signing in, or maybe even signing out and then back in. Link to comment Share on other sites More sharing options...
SteveCanbury Posted February 25 Author Share Posted February 25 (edited) 25 minutes ago, DBCooper said: It might just mean that you are not currently signed in while in the program I was, and always am to the software AND both Chief Website and Home Designer Website essentially, I never log out unless forced 25 minutes ago, DBCooper said: maybe even signing out and then back in. tried that as well, no luck also have tried it on at least 3 different plans, ones with and without layouts Thanks for giving it a crack though Edited February 25 by SteveCanbury added content Link to comment Share on other sites More sharing options...
Solution SteveCanbury Posted February 26 Author Solution Share Posted February 26 You were on the right path DBCooper. It WAS the login, but not exactly how you envisioned. Essentially, the software was purchased by a different account than my actual login. (corporate account) So I need to be logged into the account that purchased the software, not the account using the software. I'll need to sit with my manager on how we will proceed from here. Thanks Again Steve Link to comment Share on other sites More sharing options...
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