williambentley2 Posted May 1 Share Posted May 1 Hello all, I use a Radeon W6800x in my system. Over the past few months, any time physical-based rendering (raytracing) is employed, my entire system shuts down. All drivers are updated. What I would like to know is what information should I tell technical support to help them identify the potential nexus between their code and the driver (which blows up the video card). I presume its spiking the GPU and causing an immediate temperature spike and an auto-abort from the BIOS. Note: I use D5, Sketchup, Twinmotion and Enscape. This doesn't happen in any of those programs. I'm at a loss as to where to start. Please advise! Link to comment Share on other sites More sharing options...
Designers_Ink Posted May 1 Share Posted May 1 What CPU chip are you running? Link to comment Share on other sites More sharing options...
williambentley2 Posted May 1 Author Share Posted May 1 20 minutes ago, Designers_Ink said: What CPU chip are you running? I use a Ryzen 5950x and B550 MB chipset (64GB RAM) Link to comment Share on other sites More sharing options...
Designers_Ink Posted May 1 Share Posted May 1 OK. We have been seeing the same issue with the Intel 14900K, but it sounds like your issue may be different. With those chips you had to back the Performance Active-Core Ratio (P-Core) down a bit to resolve the issue. When the graphics card called for more power, it cause the CPU to shut down the computer to protect it. I found the best solutions to try came from gaming forums since those guys deal a lot with high end systems and spend a lot of time tweaking things. Best of luck to you. I know it is frustrating. 1 Link to comment Share on other sites More sharing options...
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