X16 Library Browser searching home designer catalogs instead of Chief Architect catalogs


NeidigDesign
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This seems to me a really odd question, but here goes.  I search the libraries for "sectional" and a number of manufacturers come up with a world shown next to them.  When I try to place that sectional, Chief Architect X16 takes me to catalogs on Home Designer website for purchase.

 

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I just upgraded from X14 to X16.  I started on X5 after switching from Home Designer (forget version).  Any help you can provide is appreciated.   

 

I would like the library browser search to default to Chief Architect online catalogs instead of Home Designer online catalogs.

 

Thanks,

Chris Neidig

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Hi @NeidigDesign

 

It sounds like your log in from Chief is somehow associated with your old Home Designer Account. 

 

This is likely an easy fix - if you can call or reach out to our Customer Service Team, they will be able to look up your account information and make sure that the Chief Architect license with active SSA is the right login for you so that you can access all of the catalogs that are included with your support package.

 

https://www.chiefarchitect.com/support/#contact

 

Best,

 

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