Black Screen

[PLANsLLC123]

I am revising an old plan and trying to open an Ortho View to put in layout, but I am getting a Black Screen.  This project has been running very slow.  Also, it takes forever to save as a .pdf file and, once save, the .pdf file is not printing.  I keep all my files on an external hard drive.  I have been having a similar situation when I opened Wall Specification Window or Door Specification and got a black sceen instead of interactive tools.  Also, when I open the Materials window the picture of the tea pot always comes up grainy.  This project has worked fine in the past, i.e. I have opened and moved Ortho views to layout etc., and can do so in other projects, but the sluggishness is specific to this project, while the Black Screen issues have been intermittent within various drawing files.

 

Do these symptoms point to anything obvious to anyone more savvy at the computer than myself ?  ...which does not take a whole lot...

 

Appreciate any opinions or suggestions.

 

Tim

[PLANsLLC123]

I updated my signature line to reflect I am using x10 and the laptop identified after my signature line.

 

Thanks, in advance.

[PLANsLLC123]

Yes...I checked that out.

[Dermot]

Still sounds like a video card problem to me.  You might want to check out this tech article:

 

https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html

 

If all else fails, then you might want to contact tech support during normal business hours.

 

[PLANsLLC123]

Will do.  Thank you both for your help.

 

Tim

[PLANsLLC123]

Just checking back in, in case the resolution might help someone else...

 

I was able to check in with CA Tech Support and they isolated it to my docking station.  Apparently, the HDMI cable to the Monitor that was plugged into the Docking station, then to the laptop, needed to be plugged directly into the laptop.

 

Thanks again for the help.