What to do if you get this error message


Evolution
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If you attempt to open a plan file by any user on the Chief Talk forum, and get an error message like the one in my attached screen shot, try opening it with a different web browser.  While I haven't had this issue every time, it has happened to me on different occasions. Tech support advised to open the plan in a different web browser and so far it has worked every time.

 

ERROR MESSAGE WHEN OPENING A PLAN FILE.png

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29 minutes ago, solver said:

 

Are you suggesting using a different browser to download the file?

Eric, only if anyone encounters the error message while attempting to open a poster's attached file.  This is what Tech support's final response was, and it did work. I used google chrome (which is not my native browser) to open Steve's (the OP of the roof fix question on the forum) after attempting to open  his file, with my web browser I've always used;  and it did work.  But, I've only had this issue on a hand full of plan.files I was trying to open to see If I could offer assistance to a poster. 

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