PKBchief

@rgardner - so are you clarifying that there is a known issue with the RTX 4000 graphics cards? Is there any level of work-around for it?

@Dermot I understand this is a user forum but client has had no luck in getting a resolution directly from Chief Support. As an IT Professional I have found user forums to be a viable source of information that often isn't provided by support. Apologies again if this is not the proper format but my client is losing time and money running a hardware platform that far exceeds the minimum specs for your software.

@MarkMc They do have multiple monitors running both direct connect and preferred setup of dual 4k docking station. Regardless of configuration still seems to make no difference how external displays are connected - no difference even just using the laptop solo. I am thinking that there are some default settings that need to be changed but not sure where.

Do you know of any issues in the RTX 4000 that would cause lag in CA14? I have a client that is having significant issues and we are searching for solutions. These are laptops (2) and here are the specs: i9-10885h 64GB ram Win 10 PRO - 64 / VERSION 21h2 os bUILD / 19044.1756 Experience / Windows Experience Pack 120.2212.4810.0 Thinkpad P15 NVidia Quadro RTX 4000 w/Max-Q Design Windows Driver Version 31.0.15.1625 NVidia Version / 516.25

Based on your research/testing, do you believe that a system with Nvidia RTX 4000 graphics card (dedicated laptop) would cause significant lag issues in CA14? I have a client with those issues and we cannot find a root cause. Here are full specs as well: i9-10885h 64GB ram wIN 10 PRO - 64 / vERSION 21h2 os bUILD / 19044.1756 Experience / Windows Experience Pack 120.2212.4810.0 Thinkpad P15 NVidia Quadro RTX 4000 w/Max-Q Design Windows Driver Version 31.0.15.1625 NVidia Version / 516.25

Thanks for the input, feed back from the client. @robdyckThey still handle older drawings in CA 13 but not viable because of newer features in 14 for complex drawings to roll everything back. @rgardner They have tried using new templates for old drawings, still have lag issues. Even drawings started from scratch have issues in CA14 Largest file size is 34mb, average file size is about 30mb. Lag issues are also increasing with old files in CA 13 with it worsening the longer the application is open.

I am the IT Vendor for client running CA Premier X14. The client is having significant issues with lag on draws & I have included their description below. I have not seen this issue on the level of hardware that we have with other design programs. I don't specialize in graphics applications but have supported systems running everything from autocad to SolidWorks. Here is the clients input and below is the hardware/driver specs for the laptops. We have 2 staff running the same configuration and having the same issues. When working in either Layout or Plan files everything runs very slow/lag. Mouse pointer skips over what I want to click on bc of the lag. when zooming in or out there is a lag and the CAD boxes flash with an X. I have minimal tabs open and only the necessary layers turned on. Here is the hardware information i9-10885h 64GB ram wIN 10 PRO - 64 / vERSION 21h2 os bUILD / 19044.1756 Experience / Windows Experience Pack 120.2212.4810.0 Thinkpad P15 NVidia Quadro RTX 4000 w/Max-Q Design Windows Driver Version 31.0.15.1625 NVidia Version / 516.25 The client also provided a file with further details. Apologies if I am not following proper protocol on this as a 1st time poster. Client is losing massive production time with these issues. Mike Fitzgerald - Mfitzgerald@RTFComputing.Com / 704-934-2580 Client contact / Adam Robinson / adam.robinson@pkbuilders.com / 704-449-0089 ABR SYSTEM INFORMATION.txt

We are a premier custom builder in the Charlotte area that just converted our design department to CA and need assistance with drafting, and documentation. Looking to hire contract or full employment with benefits with the right candidate. Design skills are a plus but not required. Also might be interested in training from a pro on an hourly or contract basis as on option as well. Please contact design.department@pkbuilders.com or reply directly. Thanks!