Multiple manufacturer catalogs "not available to download"

[JordanWeed]

I'm in X17, I'm trying to use manufacturer catalogs for a range, and multiple lines (GE, KitchenAid) won't let me drag and drop the item into my floor plan.  What is the problem?

[ChiefTylerL]

Hello @JordanWeed,

 

I believe this is an issue that was introduced with an earlier version of X17 and requires signing out and signing back in. 

 

1. With X17 open click Account across the top

2. Click Sign Out of Chief Architect Account

3. Click Sign In to Chief Architect Account and sign back in

 

From my understanding this shouldn't come back again after following the above steps. 

If this doesn't seem to resolve it for you, or if you encounter this again in the future, please feel free to contact Technical Support through the Technical Support Center. 

 

Using the Technical Support Center: https://www.chiefarchitect.com/support/article/KB-00717/using-the-technical-support-center.html

 

I hope this helps!