urbnsr

Hi Katy, While I never found an exact problem, I doubt it was a hardware issue. I swapped out all hardware with a computer that does work or just installed new hardware and it still locked up. I cannot say I disabled the anti-virus (I wish I would have thought of that). I feel the problem here was related to the main drawing he was working with even though he said it happened with other drawings. I asked the user to abandon the main drawing and start a fresh version. He has not reported a problem yet.

Thanks. I may have a user contact tech support. Anyone here care to comment on the capabilities of the computer setup/hardware listed above? Is this enough to run CA X12 or is it just marginal. Problem drawing on other computer (using the AMD Ryzen 7 2700X) will bog down a some point, but recovers without freezing.

I have tried a repair using the installation file which did not help. I assume this was just over the existing. Would it be worth it to uninstall and then reinstall?

It is happening with multiple files, but cannot say everyone (yet). He is a new user to Chief Architect and is working through tutorials. One of the files available to me that has caused this is about 45MB. Could an errant configuration, or preference setting potentially cause this? Is there a function to restore all preferences to a default setting? Thanks for the reply.

Hello, I have a user's computer that is experiencing seemingly random freezing up while using his Chief Architect Premier X12 on a Windows 10 Pro x64 Computer. It doesn't appear to be a single function that causes it to freeze up, although selecting a color has been mentioned on a few times when it happens. The display is visible and mouse pointer can be moved, but otherwise system is unresponsive (or very busy). Cannot ping system during this time. CPU/GPU/System temps are found normal. The Message Log.txt file does not seem to give me a clue, nor do I find anything in Windows Event logs. User has quit all other running programs that he is aware of (not background programs) which has not helped. File being worked on when freezing is from hard drive and not an external drive or flash drive. Windows claims it is using the latest graphics driver. The computer was not originally built with CA in mind, but I believe it meets minimum recommendations. Maybe someone can confirm this for me while I work down the list provided in KB-03049, Troubleshooting Chief Architect Software. Software: Chief Architect Premier X12 Build 22.3.0.55x64 - June 8th, 2020 Computer System: ASUS PRIME B450M-A/CSM AM4 AMD CPU: 4-Core 3.7 GHz AMD Ryzen 5 3400 2nd Gen Memory 16GB (2 x 8GB) 288-Pin DDR4 SDRAM 2400 GPU: Nvidia GTX1060 6GB GDDR5, Driver: v.456.71 (version per Nvidia dashboard) (Windows reports driver version as: 27.21.14.5671, from 30.Sep.2020) (Monitor is plugged into GTX1060 card) Seagate BarraCuda ST2000DM008 2TB 7200 RPM SATA 6.0Gb/s M/S Windows 10 Pro x64: v.10.0.19041.746 Memory and graphics card have been swapped out which did not change anything. I have a similar computer also running same Chief Architect Premium which has not reported any lockups. About the only difference in this computer is that is uses a different CPU: AMD Ryzen 7 2700X 8-Core 3.7 GHz and it also uses a SSD. Any kind of direction someone could point me in would be greatly appreciated. Thank you.