PIR-Designs

I think I figured it out. Thanks for your help. 

Well I saw that article already. But as you'll see above in the original post, this is not that. You MUST use it as a drawer, not a cabinet with a door. The problem is, when you show the drawer as "open" it shows the sides of the drawer, keeping you from seeing the rev-a-shelf spice rack insert. In that post above, you can see that the person has the pullout (of which you can see the sides) but you still have a cabinet door face. THAT'S what I'm trying to figure out. 

Thanks.

On 2/23/2018 at 7:16 PM, amurtagh said:

NEVER MIND...I must have done something wrong originally, I changed it to a drawer again and it worked.

Ok so we're trying to do the same thing, but with a spice rack. HOW did you get the sides of the pullout to not actually show the sides of the "drawer"? Does that make sense? What base cabinet drawer did you use to put the rev-a-shelf in? Because when we do it, the sides of the actual drawer still show and you can't see the rev-a-shelf. Thanks

3 hours ago, jaaos123 said:

This is anti-aliasing issue of some sort... if you import PDF from chief to photoshop and don't check anti-aliasing option you won't get these lines, but all the edges are bit "rugged", but if you do check this option, you will get these white lines but smooth edges. Same it works in Acrobat, but you can eliminate these from settings.

I'm not sure if doing that will keep it in scale. I really hope Chief can fix this. It's a very strange problem. Thank you so much for your response. 

9 hours ago, Chopsaw said:

 

You can always roll back your update or post the plan and layout to see if someone else that has not updated can print it for you clean.

So now, when I go to other versions, it's also doing it. So I have no idea why this is happening. And I turned off the smooth art line, clicked save. Then turned it on again, and they show back up. But it can't be something in Adobe because I haven't done an update on that in a long time. This whole thing is just weird. 

9 minutes ago, Chopsaw said:

 

It may be a new fenomena with elevations but it has been a problem with filled polylines for quite a long time.  The more people that report it the higher it gets on the priority list to be fixed.

I did report it to the tech support folks. So I'm hoping they figure it out. Even though I've used/owned Chief since X11, I finally decided to take an online class from a community college up in Silicon Valley (I'm in San Diego). But I am taking it because I was self-taught on Chief. And I thought it might be a good idea to actually know how to do things correctly and learn all the icons and proper settings. These particular pdf's that I'm creating are to be turned in for a grade. So they need to be right. But, as mentioned, I've printed out pdf's in all versions of Chief that I've had... even in X14 prior to my update a few days ago. And THIS is totally new. I did have to create a "layer" setting for furniture (part of an assignment) but maybe I turned something off. But I'm not sure how that would translate to printing all wonky in a pdf. Just very strange. Anyway, if I hear back from the Tech folks, I'll certainly let you know. 

Thanks.

22 minutes ago, Chopsaw said:

 

Unfortunately I don't think it works that way. Your clients will need to know the same trick for their PDF viewer unless by chance their preferences are set that way as well or they use a different viewer that happens to handle that problem differently.

 

Best thing to do is send it in to tech support.  They are the only ones that can actually "fix" the problem so it works for everyone.

 

 

It was actually @jaaos123 that came up with that solution and fortunately I was able to look it up.

Hi Chopsaw, Well this is very strange that it all of a sudden happened. I did the update for X14 a few days ago. Before that, I could print to pdf with NO problem at all. Never saw any of that. I've used Chief for almost 4 years now. And for this to suddenly happen is the strangest thing. I've done no other updates with my computer, so it's not like it was an operating system update. I appreciate both of you trying to help me figure this out. I did research for about 2 hours trying to find the answer. So at least this helped a little bit. Maybe I could print to a pdf again from the pdf so that it doesn't happen to the person receiving it. I don't know. But thank you so much... both of you. 

6 minutes ago, Michael_Gia said:

 

Michael! YOU are a genius! THANK YOU! I did uncheck it just now and they aren't seen. 

So chances are, when I send the pdf's to someone, they won't see those lines if I've unchecked them from my end?

3 minutes ago, solver said:

 

Image showing the lines.

 

Do you know what those lines are and how to get rid of them?

When I print the elevation to a pdf, it's got these weird lines on the drawing. 

Where are they from and how do I get rid of them? 

I've attached a jpg and pdf. You'll probably see them better on the pdf. 

What the heck are they?  

Thank you.

Vacation Cabin 2 - Front Elevation.pdf

22 hours ago, robdyck said:

You probably need to update the Cactus Stone catalog. That 'Drfit' folder no longer exists.

Also, you'll need to replace that material in any plan using it, or simply assign a texture file. You can do this by copying the file path from a similar material.

That particular material should be in a different folder...see image below.

 

THAT WAS IT! YAY! So what I figured out that happened was that this time when I downloaded and installed X14, I put it in a different location on a different drive. It was trying to find stuff that was on my old versions on the C drive. So I went to the Cactus Stone location for X11, then while in X14, I "imported" the X11 Cactus Stone catalog... IT WORKED! Brilliant! Thanks S0 much! 

3 hours ago, robdyck said:

You probably need to update the Cactus Stone catalog. That 'Drfit' folder no longer exists.

Also, you'll need to replace that material in any plan using it, or simply assign a texture file. You can do this by copying the file path from a similar material.

That particular material should be in a different folder...see image below.

 

I just went and looked at the colors again, I see that you were referring to the manufacturer that had that color I had clicked on. So it must have been something downloaded, like you said. But I can't delete it while it's in the search area. Even after we install catalogs, are they still being accessed though the folder on our computers from where they were downloaded? I mean, where would I delete these from? And if I do, I won't be able to access them if I use an older version, right?

3 hours ago, robdyck said:

You probably need to update the Cactus Stone catalog. That 'Drfit' folder no longer exists.

Also, you'll need to replace that material in any plan using it, or simply assign a texture file. You can do this by copying the file path from a similar material.

That particular material should be in a different folder...see image below.

 

I have no idea what the Cactus Stone catalog is. I don't recall downloading that in previous versions. I'll check with support for a solution that might not involve me jacking up something I shouldn't. LOL! Thank you for your response. Really appreciated. 

46 minutes ago, Kbird1 said:

Try deleting bad folders and redownload the X14 Libraries,  my guess would be you have deleted some folders

eg old Versions' Data Folders and chief can no longer find them.

 

Mick.

Hi Mick,

I've never deleted any folder in CA. I'm not sure how to find specific folders that contain all of these. They were things that came with the original core catalogs. So if I start deleting folders that may contain these "colors with texture" I might end up deleting something I shouldn't. But thank you so much for your response. Greatly appreciated. 

Lauren

I recently downloaded X-14. Normally when I'm going to assign a color to a cabinet or whatever, I can type in the color in the library materials, and I see lots of options. Sometimes the color is related to a tile, which of course, I cannot use on a cabinet. But when I do a simple as search such as "brown", I'm seeing these little "caution" signs that say texture is missing. Never seen that on any other version. I tried updating catalogs, etc. But the photo below is what I'm seeing. Is there something else I need to do to make these colors show up in the search browser?

Thank you.

Lauren

58 minutes ago, Chopsaw said:

 

Not if everything you have said is true and can be verified.

 

 

Just to let you know, I DID find all three receipts from the original CA purchase all the way to Feb 2022. I just spoke with Tech Support and he has solved my problem. Thank you for your responses. 

5 minutes ago, solver said:

Like Chop and Joe suggested, best to call or email sales. They are good at helping.

Except when I spoke with the lady in sales on the phone a few minutes ago, she said that there is no way I can download it or even purchase a thumb drive with it on there. So I'm SOL. 

Thank you for responding. 

5 minutes ago, Chopsaw said:

 

Ok now I understand. Technically Chief loads the digital locker but if you never owned X12 it likely will not be there.

 

I would give Sales a quick call and offer them a trade in.  I think they should be able to work something out with you.

I did call. They won't. I've always been current on my SSA. So, I don't understand why it hasn't ever been in the digital locker. Very strange. At any rate, I was told on the phone just now that if it's not in my digital locker that it can't be downloaded from anywhere else, nor can I purchase a thumb drive with it on there. I'll just have to use X11 for my current client. The bad thing is, that a bunch of new catalog items I needed can only be used with X12 or X13. Thank you anyway. 

Just now, solver said:

You don't put things in your Digital Locker, Chief does that automatically. If SSA was current when X12 was released, it would be available.

My SSA has always been current since 2019. So, then I guess Chief never put it in my digital locker.  

1 minute ago, Chopsaw said:

 

Yes once you click "DOWNLOAD" it should show as available if you own it.

Right, but I never put it in my digital locker when it was available. I went from X11 to X13 (which I do NOT like). So in another forum, many people were saying that X12 didn't require as much from your computer for Raytrace and that the renderings are MUCH crisper. I'm about to do a commercial rendering job and wanted to go ahead and download X12. but I found out that if you never put it in your digital locker when it was available, then you can't go back and download it. ONLY versions of what's in your digital locker can be downloaded. So I'm pretty much screwed unless I can suddenly go out and purchase another video card and install it. And you need a PHD for that, haha! Thanks for answering. 

Does anyone know if X12 is still available for download?  I have X11 and X13. But I wanted to get X12 (I do NOT like X13). 

If I don't see it in my digital locker, does that mean it's no longer available to download? 

Thank you

Lauren

Thanks Mick. I may go ahead and do that. I'm hoping it will let me download it since I already downloaded X13. Does it let you download an older version (even though you can't downgrade a file to an earlier version)?

Lauren

On 7/8/2021 at 4:18 PM, Dermot said:

First, and let me try to make this perfectly clear, you (as in Lauren) should not need to upgrade your computer or video card to use X13.

 

Some people may not be able to run X13 on an older computer or one using an older graphics card even though it could run X12 perfectly fine.  X13 has an entirely new rendering engine that was written from scratch that has different system requirements than X12 did.  For more information about the new system requirements, please see this web page:

https://www.chiefarchitect.com/products/sysreq.html

 

In addition, some people may need to update their video card drivers to solve a wide range of problems they might run into while using X13.  This is because the new rendering engine is taking advantage of features on the video card that the older drivers may not support correctly.  If your system meets the minimum system requirements but it is having problems creating camera views, you should try updating your video card drivers first.  For more information about updating your video card drivers, please see this tech article:

https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html

 

In addition, some people may want to upgrade their video card to take advantage of the new GPU based ray tracing that some of the newer video cards support.  If you don't care about getting higher quality images that are much better and faster than you ever could before, then a new video card is not necessary.  CPU based ray tracing is still available and should work almost exactly the same as it did in X12 and prior.  If you are interested in taking advantage of GPU ray tracing, then we recommend a Windows 10 computer with either an NVIDIA RTX or AMD Radeon RX 6000 series graphics card.  For more information about purchasing a new computer and/or graphics card, please see this blog article:

https://www.chiefarchitect.com/blog/computer-for-design-and-gaming/

 

Regarding rendering differences between X12 and X13, you will likely see some differences in the appearance of materials and lighting when bringing an X12 plan forward into X13.  Most of these differences should be pretty subtle and most of them can be dealt with by adjusting lighting and/or material settings.  If you run into something that you think is going to be a problem then please feel free to report this to our technical support team.  Please be sure to include your X12 plan along with a clear description of what is different that you would like looked into.  For more information about reporting problems to tech support, please see this web page:

https://www.chiefarchitect.com/support/

 

And lastly, regarding the appearance of stainless steel specifically, if this color is too light for the look you want, you might want to try changing the material properties to one of the other metal types instead, like maybe titanium.   Another thing you might want to do is try using a Physically Based Render (PBR) view instead.  All of the metal and glass materials will look much more realistic in a PBR view compared with a standard render view.

 

And as always, if all else fails, please feel free to contact technical support if you need more help.

 

Dermot, let me say, first of all, that each and every time I use Chief Architect, I'm amazed at the vast amount of things this software can do. I'm always thinking to myself, "This took a LOT of work!" I have used AutoCAD, Revit, Sketchup and more.  I've also used 2020 Design software in the past for kitchen design. HORRIBLE... crashes at least 3-4 times an hour. When I was introduced to Chief Architect at an NKBA local meeting, I was hooked. Purchased it in January 2019 at KBIS. It has never crashed on me, and I ask a LOT from it when I'm working. I'm like a walking advertisement for Chief Architect. So I love all that you do and am in awe of what it must take to create the software and provide so many things needed for design. (I'm an interior designer.)  I'm always thinking when the CA software engineers see users saying something derogatory or just issuing a complaint about the software, that you all must feel like we're criticizing your children. LOL! But I think deep down, every single one of us are so thankful that CA exists. So thank you for all your time and incredible effort that it takes to make these things work. 

Now, onto the next part... you mentioned X12 several times in your answer above. I've only had X11, never downloaded X12 because by the time I realized that it was already out, there was so much talk about X13 that I thought I would just wait. So my original post showing the same shot in X11 and X13 was because I was seeing white on stainless steel appliances in X13, but they had the SAME exact materials settings. X11 seems much clearer and easier to manipulate material. After Philip Gibney (at Chief Architect) mentioned last fall that I might need a more robust video card for X13, I was kind of disappointed because I specifically purchased the desktop gaming computer I have now to run Chief Architect. I chose this $2,000 HP Omen gaming desktop computer that, at the time (January 2019), was very beefy and provided a decent ray trace for me. The computer stays cool even through 8 hours with CA  creating designs and ray traces. But to hear that I would have to get yet another video card (between $500-$1,000 depending upon where you can purchase it) I was thinking, "Oh crap. More money and someone will have to take my computer to an offsite place so they can install it. Ugh!"  Everyone keeps saying that I would only need a beefier video card if I wanted to do a real-time ray trace or walkthrough. But as mentioned, I'm an Interior Designer. If I can't wow the client with some amazing designs through software that leaves them in awe, then I won't get the job from that client. That's why I chose Chief Architect. So beautiful renderings and amazing walkthroughs are what I absolutely need. 

If there is a significant difference between X11 and X12, maybe I should download X12 and use that until I can get a new video card. And by the way, I get a pretty fast ray trace with my computer now. Even 10 passes create a pretty amazing rendering. But I was looking to get an NVIDIA RTX 3070, hoping that it would still be good for the next few versions of CA. Anyway, I did look at the PBR view. LOL! It looks like a photo negative. So I'll just stick with the standard view and try to manipulate the materials. 

Again, so thankful for all of the software engineers that create and work on Chief Architect. I do have a kind of cool suggestion. You know how CA sometimes has online seminars to talk about "what's coming" in the software and you all allow us to ask questions?  How about doing something where the software engineers have a version of that with specific types of users. Maybe one seminar for architects only - they discuss how they use it. Then another online seminar for Interior Designers. We discuss how we use it, any drawbacks or what we would like to be able to do with the software. Because I think instead of all these voices coming at you asking how things work or why "this is happening,"  you could, instead, speak to specific types of users, understand our usage individually and make notes for future versions. OR, even tell us, "Hey, it can already do that!"  

Thanks again Dermot! You are greatly appreciated! 

Lauren

X11 and X13

HP Omen Gaming Desktop

Windows 10 Pro 64 bit

Intel® Core ™ i7-8700 CPU @ 3.20GHz

32.0 GB RAM

 512GB SSD; 1.8 TB HDD

NVIDIA GeForce GTX 1070, Driver v. 26.21.14.3107

When Mick mentioned the Graphics Issues with X13, a lightbulb went on. I remember watching the "What's coming next with X13" webinar that I watched last October 2020. At that time I had emailed Philip Gibney with Chief Architect about where I could find info on the CA site regarding the best video card for that version (and beyond). At that time, Philip said, "We recommend the Nvidia RTX video cards, preferably the 30 series (3070, 3080, 3090), although the 20 series (2060, 2070, 2080) would still be a major step up from the 1070." So then I remembered that I had told him what I had currently on my computer... a computer which I purchased in early 2019 specifically to run CA. And now... it's already needing a new video card. Ugh!

As mentioned on my initial question, I have the X11 and X13 version. (I do not have the X12)

Here is my computer info:

Windows 10 Pro 64 bit

Intel® Core ™ i7-8700 CPU @ 3.20GHz

32.0 GB RAM

 475 GB SSD; 1.8 TB HDD

NVIDIA GeForce GTX 1070, Driver v. 26.21.14.3107

So I suppose this answers my question. I just need a video card with more beef because the 1070 is not going to cut it. (Although I wasn't asking for a walkthrough or raytrace or anything... just a camera shot of the kitchen. So not being able to discern the brushed stainless steel in X13 yet it's perfect in X11 still baffles me. But, whatever.)

I'll go create a "signature now."

Thanks guys for all your responses!

Lauren

7 minutes ago, Kbird1 said:

There are a number of Graphics Issues in X13 related to the new Graphics Engine and it having issues with certain Videocards ie older Nvidia cards and some AMD as well. Drivers may just need updating ? see Prefs.>Render Tab

 

You really need to do your Sig. ( top right>Username>Account ) and add those details

 

Mick

 Hey Mick, I'm really "out of it" because I'm going through a major, major renovation. So I'm not understanding what you mean by redo my Sig - top right, username-account. What are you referring to?  I thought we had to put our name, version we're using.  Do you mean what computer I'm using too?  

Sorry... in a fog here. 

Lauren