Courteousmack1

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    CA X9 Locks Up when 3D View is Closed

    in General Q & A

    Posted

    Thanks to all for helping me fix this problem!! I found out that I was using my NVIDIA GeForce GTX 1050 video card and not the Intel Graphics 630 video card. I kept updating the Intel graphics 360 driver with no success. Once I learned, from one of the the post responses, on how to determine the video card that CA was using by selecting:

     

    Edit> Preferences preferences.png?1527881717 from the menu if you're on a Windows PC, and then click on the Video Card Status panel of the Preferences dialog.

     

    I found out I was using the NVIDIA GeForce 1050 video card. I then updated the NVIDIA driver to version 391.25, and I was able to close all of my 3D images with no hang-ups. Problem solved. Not knowing the video card panel preference and having an out of date video card driver was my mistake.

     

    Once again, THANKS!!!

    CA X9 Locks Up when 3D View is Closed

    in General Q & A

    Posted · Edited by Courteousmack1
    Added more detail.

    I don't think it is the driver or the video card. But, below is my video card and driver information. I forgot to mention that it also hangs up when I select an item in my library and then try to exit or change the selected item in my library. I have to exit the program then reopen it to get it to work again. Also,  I reinstalled X9 and that did not help, and also, I did not have this problem when I first installed CA X9. I have used it since it's release with no issues. This is a recent problem.

    Thanks for your help.

     

      Card name: Intel(R) HD Graphics 630
            Manufacturer: Intel Corporation
               Chip type: Intel(R) HD Graphics Family
                DAC type: Internal
             Device Type: Full Device (POST)

      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
     Device Problem Code: No Problem
     Driver Problem Code: Unknown
          Display Memory: 8245 MB
        Dedicated Memory: 128 MB
           Shared Memory: 8117 MB
            Current Mode: 3840 x 2160 (32 bit) (60Hz)
             HDR Support: Not Supported
        Display Topology: Extend
     Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.660656,0.331555), Green(0.202648,0.729992), Blue(0.145031,0.046398), White Point(0.294445,0.319836)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: unknown
              Monitor Id: SHP1476
             Native Mode: 3840 x 2160(p) (59.997Hz)
             Output Type: Internal
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd12umd64.dll
     Driver File Version: 23.20.0016.4973 (English)
          Driver Version: 23.20.16.4973
             DDI Version: 12
          Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.3
     Graphics Preemption: Triangle
      Compute Preemption: Thread
                Miracast: Supported
     Hybrid Graphics GPU: Integrated
          Power P-states: Not Supported
          Virtualization: Paravirtualization 
              Block List: No Blocks
      Catalog Attributes: Universal:N/A Declarative:N/A 
       Driver Attributes: Final Retail
        Driver Date/Size: 2/27/2018 8:00:00 PM, 1930440 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B78E66-1A5B-11CF-F560-AE27BFC2DA35}
               Vendor ID: 0x8086
               Device ID: 0x591B
               SubSys ID: 0x07BE1028
             Revision ID: 0x0004
      Driver Strong Name: oem63.inf:5f63e53499417f2d:iKBLD_w10_DS:23.20.16.4973:pci\ven_8086&dev_591b&subsys_07be1028
          Rank Of Driver: 00D10001
             Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C