Courteousmack1

I just updated my signature. However, I have a NVIDIA GeForce GTX 1050 video card. It is stable once you update to the latest driver version 23.21.13.9125_A15

Thanks to all for helping me fix this problem!! I found out that I was using my NVIDIA GeForce GTX 1050 video card and not the Intel Graphics 630 video card. I kept updating the Intel graphics 360 driver with no success. Once I learned, from one of the the post responses, on how to determine the video card that CA was using by selecting: Edit> Preferences from the menu if you're on a Windows PC, and then click on the Video Card Status panel of the Preferences dialog. I found out I was using the NVIDIA GeForce 1050 video card. I then updated the NVIDIA driver to version 391.25, and I was able to close all of my 3D images with no hang-ups. Problem solved. Not knowing the video card panel preference and having an out of date video card driver was my mistake. Once again, THANKS!!!

I don't think it is the driver or the video card. But, below is my video card and driver information. I forgot to mention that it also hangs up when I select an item in my library and then try to exit or change the selected item in my library. I have to exit the program then reopen it to get it to work again. Also, I reinstalled X9 and that did not help, and also, I did not have this problem when I first installed CA X9. I have used it since it's release with no issues. This is a recent problem. Thanks for your help. Card name: Intel(R) HD Graphics 630 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device (POST) Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 8245 MB Dedicated Memory: 128 MB Shared Memory: 8117 MB Current Mode: 3840 x 2160 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Extend Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.660656,0.331555), Green(0.202648,0.729992), Blue(0.145031,0.046398), White Point(0.294445,0.319836) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: SHP1476 Native Mode: 3840 x 2160(p) (59.997Hz) Output Type: Internal Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd12umd64.dll Driver File Version: 23.20.0016.4973 (English) Driver Version: 23.20.16.4973 DDI Version: 12 Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.3 Graphics Preemption: Triangle Compute Preemption: Thread Miracast: Supported Hybrid Graphics GPU: Integrated Power P-states: Not Supported Virtualization: Paravirtualization Block List: No Blocks Catalog Attributes: Universal:N/A Declarative:N/A Driver Attributes: Final Retail Driver Date/Size: 2/27/2018 8:00:00 PM, 1930440 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B78E66-1A5B-11CF-F560-AE27BFC2DA35} Vendor ID: 0x8086 Device ID: 0x591B SubSys ID: 0x07BE1028 Revision ID: 0x0004 Driver Strong Name: oem63.inf:5f63e53499417f2d:iKBLD_w10_DS:23.20.16.4973:pci\ven_8086&dev_591b&subsys_07be1028 Rank Of Driver: 00D10001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Need help! CA locks up when I try to close any camera perspective view. Any ideas as to what is the problem?