CA_Josh

It sounds like the Chief Architect program doesn't have proper access to record/capture the screen on your Mac. When a program attempts an action that requires certain access, such as recording/capturing the screen, your operating system will prompt you to either "Open System Preferences" or "Deny" the program permission. If you didn't select "Open System Preferences" and grant screen recording access to the Chief Architect program or the option to grant access never appeared, the built-in Screen Capture tool will function as you've described. Fortunately, you can easily change screen recording access through your Mac's System Preferences at anytime. For additional information on how to do this, please see the forum post linked below. 
 

26 minutes ago, RJBPILOT said:

I can not find this topic on search.  I have the latest X12 plans changing to X10 when I send them to a flash drive or if I email the plan to my laptop which is also running the latest X12.  Anyone else experience this? What is going on?  

Hello, 

Do you happen to have X10 installed on the machine you're sending the plans to? There is a likely chance that the *.plan and *.layout file extensions are associated with that older X10 version instead of X12. You might try following the steps in this article to resolve the problem: https://www.chiefarchitect.com/support/article/KB-01131/associating-plan-layout-and-library-files-with-the-latest-version-of-chief-architect-or-home-designer.html

 

3 hours ago, Heather_Anderson said:

Can you help me I am having the same problem.  How do I reset side windows to factory setting?

 

Thank you

Hi Heather, 

This article may help: https://www.chiefarchitect.com/support/article/KB-00654/restoring-the-size-position-of-the-side-windows.html

20 hours ago, Ronniesha said:

Hello, 

 

So I am running into a small problem. I want to use the capture tool to capture a material. But when I do select the material to be captured (i.e. an image of a tile) instead of selecting the image it selects my background image on my computer.

 

 

Let me know if you need any clarification. I will attach an image of the tile I want to screen material capture and whats happening. The blue that is showing on the teapot is actually my background image on my mac instead of the chevron that I selected. Why won't chief select the material image and NOT my background image?

Hi Ronniesha, 

This behavior presents itself when Chief Architect doesn't have proper permission to record/capture the screen. This can be resolved by following the steps below: 
 

1. Close Chief Architect. 
2. Click on the Apple icon in the top left corner and select System Preferences.
3. Select the Security & Privacy category 
4. On the next screen, click on the Privacy tab at the top. 
5. On the left side, scroll down and click on the Screen Recording option. 
6. Place a check in the box next to the Chief Architect program.
   
   NOTE: If this section is grayed out, you may have to select the padlock icon in the bottom left corner and enter your Apple account credentials to make modifications. 

I hope this helps. 

So I finally got a Disto E7100i for measuring. I have watched the video with the room planner app and their measuring tool; but I can't figure out how they are getting the tool to load directly into the app. I thought it might be because I did not have the dimensions package so I bought that. Still even though it says the disto is linked via Bluetooth it is not sending the measurement information across.

 

 

Any help guys? Is there some other module I need to buy for this to work?

 

 

Thank you very much for your time.

 

Charlene

Design to Shine.

Hi Charlene,

Have you looked at this knowledge base article we have on connecting a Disto device to Room Planner? http://www.chiefarchitect.com/support/article/KB-02905/

If you are still having trouble after following those steps, feel free to send me a PM.