nancelette

48 minutes ago, Renerabbitt said:

This might be a problem with the 1907 and its virtual driver conflicting with the nvidia drivers. Your 1907 is likely using a USB connection?
In chief goto preferences/Render/Video Card Status and paste a screenclipping here of what is shown there.
I would also unplug your USB monitor, reboot, then fire up chief and see if you have the same problem. 

The 1907 is using a DVI to HDMI. The other is using a Display Port to a Mini Port (I think that is what it is called). They are both using the NVIDA card. The laptop is using Intel graphics. Oddly enough, I had them both unplugged and was working on my laptop. I just plugged them both  in again, and went back to chief and now it is working fine. Frustrating and unreliable.

6 minutes ago, Renerabbitt said:

You might consider a separate thread for this as I am pretty certain this is not a mouse issue.
I'm guessing the issue is with your 1907FP?

No actually its the other monitor, U2412M, oddly enough. Thanks for the insight.

33 minutes ago, Renerabbitt said:

Just some direction for self diagnosing...when a cursor jumps this is usually an indicator of your graphics card as the graphics card is handling movement in plan and elevation. Are you using the line-over option in elevation on a standard camera or are you using vector view?
The new Chief update shouldv'e been installed alongside the newest gfx drivers which may solve your problem again. I would assume first that this is graphics related and not mouse related.

Rene Rabbitt, I am not using any line over options. My elevations are always vector. I'm designing kitchens, doing technical drawings. As I said before, this is only happening on one of my external monitors. Not my second, and not on my laptop monitor.  I know that my graphics card was not up to date when I updated, I did it after the fact when I was talking to tech support. Do you think I should uninstall the update and then reinstall with again with my updated card? I was thinking of rolling back X13 one step but tech support said they don't recommend it. Not sure how to do this. But I have the installer with the previous version still on my computer.

I am having problems with my mouse since the most recent update. I updated on Friday and now when I select a cabinet in elevation view my cursor "sticks" and jumps from place to place. I have a brand new MSI laptop which meets the specs of x13.  I have 2 attached monitors, both Dell. I have a problem on one monitor and not on the other. It is also fine if I just work on my laptop monitor. Logitech M510 mouse.

I have been in contact with tech support twice, once on this past Friday and once yesterday. They took me through all the usual suspects. cord changes, mouse changes, graphics driver settings, deleting bloatware, etc. etc.,  and things seemed to be working  yesterday. I worked without issue throughout the end of the day.

Today it is back.

The fact that I have no issue on my laptop and only ONE of my external monitors makes no sense to me.

Everything was fine until I updated Friday. I am very frustrated and I don't think tech support is going to be helpful with this going forward as they don't see to be impressed with the fact that 1 external monitor is fine and the other isn't.

Hopefully someone here has an answer, but I think this  is a bug that needs to be addressed by chief. In the meantime I can work on my laptop or small external monitor (Not great), or roll back to the previous version. Better yet I may just go back to X12 for all my future work again.