carmenpret

1. Use Superior Products and Construction Methods To Always Deliver The Best Quality.

2. Insist On Providing Uncompromising Customer-Service Standards While Treating HomeownersWith The Utmost Respect And Care.

3. And NEVER, EVER Consider A Job Done Until The Customer Is Completely, 100% Satisfied.

This is a brief history of my life and American Exteriors & Masonry.

As youngsters, my brothers (Vinnie, Frankie and Rocky) and I worked with my father to build a successful home-improvement business in Easton, Pennsylvania in the early 60’s. This might sound cliche, but working with my father in a family-owned company taught me how to do things the RIGHT way … and how most contractors fail at that.

After graduating high school in 1971, I took a job as a door-to-door milkman. Not being very happy with the position, I joined the United States Navy as an Air Traffic Control Specialist during the Vietnam conflict. Years later, I left the Navy with an honorable discharge and started working in the home improvement industry once again.

After working with several companies, I saw an industry that was sorely lacking professionalism, efficiency, and ethics.

See, many home builders have long completion dates, cut corners, and offer almost ZERO custom options. And, if you do decide you want something different than their “stock” models, be prepared to be nickel-and-dimed to death, so I decided to start American Exteriors & Masonry in 2005. 

I started this company with the goal of reversing the negative experience so many people have with home-improvement companies. We aren’t like other cookie-cutter contractors that show up late, perform second-rate work, and only care about their bottom line. I strongly believe companies like that need to get out this industry NOW, because they’re not in this business to genuinely help people.

My bedrock passion is to create a stress-free, worry-free remodeling experience for my customer. That’s why we use only the best materials and state-of-the-art design services. And that’s why we have the reputation of being the most quality oriented contractor in the area. We accept only absolute perfection from the time of the initial consultation until the last nail of your project is hammered.

We are in the two-percent of contractors who have a Class “A” RBC Builders License in the State of Virginia because of our commitment to quality.

My team has completed over 5,000 jobs since opening in 2005, and I have built long-lasting relationships with many of my customers.

My crews are comprised of ONLY experienced, trained, and professional craftsmen.

No two projects we build are alike. Whatever you dream up, we can make it happen using superior products, meticulous craftsmanship, and a complete commitment to customer service.

That’s a promise.

Sincerely,

Carmen Pretopapa, Owner