Borth-Wilson Posted July 11 Share Posted July 11 Hello! I installed an update on x16 this morning, and immediately after going back to working on my plan, the camera view just pops up a grey screen. From what I can tell, all layers and settings are on like normal. I tried resetting all preferences, uninstalling/reinstalling the app, restarting the computer, starting new plans, copy and pasting plans, and nothing is working. I saw one other post that someone shared this same issue in 2022 with no real solution. Can anyone help before I call tech support? Thank you. Link to comment Share on other sites More sharing options...
kellyh Posted July 11 Share Posted July 11 The typical first culprit for something like this would be a graphics card. I would make sure your graphics card driver is up to date. Our technical support team is a great resource for troubleshooting this further if your graphics driver is up to date. They can be contacted by calling 208.292.3399 or by submitting a case through the Technical Support Center. They would probly want copies of your message log and system information. Here are some Knowledge Base articles on how to find that information: Message Log: https://www.chiefarchitect.com/support/article/KB-02908/locating-the-message-log.html System Information: https://www.chiefarchitect.com/support/article/KB-01867/retrieving-system-information-to-send-to-technical-support.html#Windows I hope that helps! 1 Link to comment Share on other sites More sharing options...
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