Schedule is empty but windows are labled

[Guest Diane]

Using x8.  Anyone know the secret on this?  Sometimes it goes to the layout in black and white and sometimes it goes in color. I normally can cycle through with the refresh tool.  If it is black and white the lineweight is heavier when printing than when it is in color.  I have the preferences set to print color in gray scale.  Would like to have them all at the same line weight but can't get the black and white ones to come into layout in color.  Appreciate any help on this. Thanks!