v X5
I uninstalled the program then reinstalled the program and the problem still exists. The program says that there are no backup files available in order to restore the toolbars. What do I do now?
Try this help article (which I found by searching the knowledge base for "missing toolbars"):
https://www.chiefarchitect.com/support/article/KB-00467/troubleshooting-missing-toolbars.html
If this does not help, then I would recommend contacting technical support.