vivianyang2020

1 hour ago, rgardner said:

So a couple of questions and a screen grab of the issue would help.  Just to confirm you are using the cpu ray trace tool correct?  Are you getting an image?  Do you see any information on the bottom status bar?

Thanks for your reply.

Unfortunately, there are no informations, and I didn't get image. I don't even have time to take a screenshot, the app just quit unexpectedly.