I just bought and attempted to download the Chief Architect X12 and it's froze. The green bar glissens like its still downloading, but it's been over 24 hours since I started the download I'm beginning to think something is wrong. I meet all the technical requirements, I just don't know what to do from here. I don't want to screw anything up. At this point I can open the program but don't have the ability to change my preferences such as changing to kitchen & bath, Anyone have any recommendations? TIA