bluestem

2 hours ago, jmsisco said:

It is interesting you bring this up. One of my business partners is a trash contractor and recently the builders have not been able to open his Pdf documents. I would look into checking your hardware for a virus. It could also be an issue on the recipients end. 

This is not a problem with opening PDF documents. It is a problem with files uploaded to a cities' ProjectDox online application, which is the preferred plan review client for many municipalities in my area. Just to be clear I can send PDF files via email and open them just fine. It is just when I upload PDFs to this client that this text issue happens.

21 minutes ago, robdyck said:

I'll ask the obvious: why not print a pdf of each page directly from layout? I'd at least give that a shot.

Hi Rob,

I have tried this and the issue unfortunately still persists

Thanks

Just so everyone is aware I have double and triple checked the Chief Architect file, there are no text errors there, or in the PDF file or the file when printed. The problem persists when files have been uploaded to the ProjectDox Software that different cities use. Has anyone else experienced this issue?

Just now, solver said:

You might attach one of the problem files so other may check it.

Thanks solver. The issue is not with the Chief Architect file. Perhaps you mean a PDF file?

Hello,

I am working on Chief Architect X-12 on an iMac running macOS Catalina.

I have been using this software without any issues for over 3 years now, and all of a sudden for some reason my plans are becoming unreadable after a PDF has been uploaded.

In order to submit for permits online all municipalities require us to submit each page as in individual sheet. After I create the full plan set PDF from the CA print dialogue, I then use preview on Mac to 'reprint' or make the individual sheets from that full plan set. At this point all of the plans are perfectly legible when I open the files on my machine. Unbeknownst to me after upload the files become broken and unreadable.

This is extremely frustrating because current plan review times are long and I am now having to re-submit and wait even longer for plan review for something that is not necessarily any fault of my own, especially when I have done this numerous times in the past without issue.

Please advise.