DeLayDesign Posted June 21, 2022 Share Posted June 21, 2022 I'm sure it's not; but today my college and I discovered a few issues with antivirus protection and how it interacts with Chief Architect. We've been upgrading the company's computers to X14, some of them are older pc's but Chief X13 has been working great on those units so we figured there wouldn't be any issues with X14. At the same time we also switched the company from Malwarebytes to McAfee (no one wanted this). McAfee has been causing a few issues with programs, google chrome, and Chief X14 doesn't seem to work great on everyone's PC. The software would seemingly freeze for some unknown reason, but always around the 5 min. mark of letting it idle. We are experimenting with the Time tracker being turned off. It seems to be working for the most part. Talking with Chief Architect about this issue, they did let me know that they did have issues with McAfee a few versions ago, but that they hadn't heard any issues with X14. Interesting. So we tried uninstalling McAfee from one of the pc's that was about to get the upgrade and something strange happened. We couldn't get X14 to install properly. The X14 data folder that goes into your 'documents' wouldn't show up, even after it would say it installed successfully. Opening Chief X14 and it would just crash over and over again because it couldn't connect to the missing folder, an issue I've never run into before, and I field a lot of questions from the team. I had to turn to the IT guy who through the power of google (Why didn't I think of that?) discovered that some virus softwares have issues with Chief. None being installed on this computer we discovered that Microsoft's defender was blacklisting Chief Architect as a ransomware threat! A quick 'add' to the whitelist and 'pop'... the missing folder showed up and X14 worked as intended. We have notified Chief of the situation; but I'm curious as to why this is happening. I don't know enough of the inner workings of Chief Architect to know what would cause Microsoft or any other third-party antivirus software to think it was a threat. Link to comment Share on other sites More sharing options...
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now