3d Model Viewer Trouble


KilianDrafting
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I recently sent an uploaded 3d model to my account for a client to view. I have done this many times for clients. This is the first time someone has not been able to view the model.

The client has a MacPro OS Apple laptop (mid 2015) computer.  The Safari version is 11.0.1.  I tried removing plants from the model and reloading without success. The surface count on the model is below the suggested 500,000 (347,000 I think) and below 50Mb (38.46) texture size. I am able to load the model on another computer at work. Anyone have any suggestions?

 

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5 hours ago, KilianDrafting said:

This is the first time someone has not been able to view the model.

 

What do you mean by not able to view the model? When they click on the link and click Load Model, do they get an error message? Or is the screen just blank or just a chief logo cube? I am able to view the model in Safari, but I am on an iMac not a MacBook Pro.

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